At Kitchex LLC, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
You may return your item if:
- The return request is made within 14 days of delivery
- The item is unused, unworn, and in its original condition
- The product is returned in its original packaging
Items showing signs of use, damage, or missing parts may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Items returned after the 14-day return window
- Products marked as final sale
How to Request a Return
To initiate a return, please contact us with:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
📧 info@kitchex.shop
📞 +1 270-605-6781
Returns sent without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
- Kitchex LLC is not responsible for lost or damaged return shipments
Refund Process
Once your return is received and inspected:
- Refunds are processed within 7 business days
- Refunds are issued to the original payment method
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.
Exchanges
We allow exchanges for the same item (subject to availability). Contact us to arrange an exchange.
Chargebacks & Fraud Prevention
Unauthorized chargebacks or abusive return behavior may result in account restrictions or order refusal.
📍 Company Information
Kitchex LLC
212 N 2nd Street, Ste 100
Richmond, KY 40475
United States
📧 info@kitchex.shop
📞 +1 270-605-6781